Mall Operations

HVAC (Heating, Ventilation, Air-Conditioning)
Sales Reporting
Tenant Contact Information
Kravco Simon Leasing / Billing Inquiries
Smoke-Free Mall Policy
Sanitation (Restaurants)
Rent Payments
Soliciting
Trash
Store Access

HVAC (Heating, Ventilation, Air-Conditioning)

If you are experiencing HVAC difficulties within your store space, please call Guest Services at 610.265.5727 and a Guest Services Representative will forward your request to an Engineering Employee.

Sales Reporting

Monthly Gross Sales are to be reported to the Mall Management Office by the 15th of the following month, if defined by your lease agreement. Sales can be reported on your company form or click here for a Mall Form. If you have any questions, please contact Pam Kelly in the Management Office at 610.265.5794.

Tenant Contact Information

The Management Office keeps updated Tenant Contact Information on each tenant, in order to reach the proper contacts in case of an emergency affecting your store. This sheet contains the current store manager and district manager names and emergency telephone numbers.

PLEASE UPDATE ACCORDINGLY!
Tenant Contact Form

Kravco Simon Leasing / Billing Inquiries

Kravco Simon Company - 610.768.6300
Tenant Billing Questions - Simon 317.263.2313

Smoke-Free Mall Policy

All tenants should be aware that King of Prussia Mall has a “Smoke-Free Environment” policy. All common areas, mall entrances, and back hallways are considered “Non-Smoking” areas. This is both a health and fire safety issue. Please be advised that designated smoking areas are located 25 feet away from all mall entrances. Please make all of your employees aware of this policy and notify Public Safety of any violations.

Sanitation (Restaurants)

All food service establishments must complete the following:

Pest Control
Each food establishment must obtain weekly pest control service from a certified pest control service. Every Thursday a Security Officer will collect a copy of pest control slips from each food service establishment.

Exhaust Fan Cleaning
Each food establishment must have exhaust fans cleaned monthly. Every first Thursday of the month, a Security Officer will collect a copy of exhaust fan cleaning service slips from each food establishment.

Grease Trap Cleaning
Each food establishment must have grease traps cleaned monthly. Every first Thursday of the month, a Security Officer will collect a copy of grease trap cleaning service slips from each food establishment.

Jetting of Drain Lines
Each food establishment must have drain lines jetted at least three (3) times per year. A Security Officer will pick up a copy of this service slip the 15th day of the following months: March, July and October.

Grease Removal Service
Each food establishment is required to have a grease pickup service. Each food establishment must have greased picked up from their store no less than month per month. Each food establishment must have a container for grease collection. Grease should NEVER be placed in the sewer lines or drain lines. A Security Officer will come to your location every first Thursday of the month to collect this receipt.

Rent Payments

Rental payments are due to the Kravco Simon Company on or before the first of each month, and you are considered in default if the check is not received by the first. Rent payments should be mailed to the appropriate lock box for each center.

PLAZA
King of Prussia Associates
PO Box 829412
Philadelphia, PA 19182

COURT King of Prussia Associates
PO Box 829413
Philadelphia, PA 19182-9412

PAVILION
PS Court Associates
PO Box 829411
Philadelphia, PA 19182

Soliciting

King of Prussia Mall maintains a no solicitation policy. At no time is any group or organization permitted to sell items, collect money or pass out information in the common area of the mall or place flyers on tables, cars, or any other area. This is considered leafleting and is not permitted under any circumstances.

Trash

All trash, recyclable and non-recyclable, is to be put out for collection in the REAR, non-public corridor according to the following schedule:

THE PLAZA UPPER LEVEL – 2:30pm – 5:00pm
THE PLAZA LOWER LEVEL – 5:00pm – 9:00pm
THE COURT – 2:30pm – 6:30pm

Trash should be in YOUR collection area only during the pick-up times listed above. It may not be stored in the hallways. This is a safety hazard and will result in fines by the Fire Marshall. You will receive ONE pick-up per day.

EXCEPTIONS
Stores without a non-public corridor, restaurants, and food court tenants, as previously agreed to by mall and tenant.

RECYCLING AND TRASH
Recycling is mandated according to state and local laws.

Each tenant is required to recycle trash. There are two (2) options available to each tenant:

Continuing with the following protocol, which is separating the recyclables (with the addition of another container for plastic, cans, and glass). Therefore, each store will complete the following:

Separate Recyclable as follows:

Corrugated Paper: All cardboard boxes must be broken down flat and placed with your trash for pick up. Absolutely no trash is to be placed in any cardboard boxes. Only cardboard boxes that are free of food contaminants may be recycled.

High Grade Office Paper: This includes any bond, copier, letterhead, or computer paper, newspapers and magazines. This paper will be collected on Tuesdays and Thursdays each week. Remember paper recycling is mandated by Upper Merion Township.

Cans, Bottles and Glass: Place all cans, bottles and glass in a container (1) one container. This container will be collected on Tuesdays and Thursdays each week.

Please mark each bag “RECYCLING”.

Mall Management has added a commingled recycling compactor at the property. The following recyclables can be placed in one (1) container to be recycled: cardboard, plastic, glass, office paper and cans. Container must be marked “RECYCLING”.

All other trash (with food waste) must be placed in a separate container.

It is the responsibility of each store manager to make sure that their employees are following the protocol.

GLASS
Have all glass trash placed in boxes and clearly marked as GLASS TRASH to keep all employees safe.

REMOVAL OF BULK ITEMS, FIXTURES
Removal of bulk items such as fixtures, shelving, wood pallets, etc., is at the sole responsibility of the tenants. Therefore, individual arrangements must be made by the tenant to take care of these items. Tenants can call 1.800.GOT.JUNK to have fixtures and bulk items removed.

VIOLATION of this policy will result in a $150 service fee plus 15% administrative charge.

LARGE SHIPMENTS
If you receive a large shipment or have extenuating circumstances, every attempt will be made to provide a special pick up if maintenance has sufficient staffing for the day.

Please call Guest Services
(610.265.5727 The Plaza, 610.337.1210 The Court & Pavilion).

PLEASE REVIEW THIS POLICY WITH ALL EMPLOYEES.
Trash not placed out in this manner will not be collected and you will be required to keep it in your store.

Store Access

Mall Management does not have access to your store’s keys and does not have access to your store space. It is the store’s responsibility to maintain inventory of their keys and access to their stores.